The hidden benefits of employing an A.I. 'assistant coach'

Alan Couzens, M.Sc. (Sports Science)

May 3rd, 2017

About a year ago, I wrote a post entitled “Why Coaches Should Learn To Code.” The post obviously struck a chord with quite a few coaches out there, becoming one of my most popular and spurring a good number of follow up inquiries from coaches all over the globe.

In that post, I outlined some of the benefits that I was finding as someone in a non computer related field (coaching) who decided to learn to code & apply some of these basic programming skills to my daily coaching life. Benefits like being able to quickly ‘query’ my database of athlete training files to ask any questions of the data that my curious brain could come up with! 😀

I also discussed another really useful application of coding in the streamlining of information delivery - in both directions. For example, I set up a simple script to send me notifications when certain limits are exceeded when an athlete uploads a file (e.g. if training intensity is more than 5% above or below plan), I set up a basic voice activated query that I can run each morning to check in on my athletes HRV and other metrics each morning to let me know if there are any 'red flag' athletes that I need to watch...

...&, going the other way, rather than having to manually look at an athlete’s current zones when putting workouts together and typing them into the boxes by hand (as I used to do), I let the machine do it for me – both the looking up and the typing. I still love watching my A.I. 'ghost' assistant coach going to work, pulling up Training Peaks, and typing the workouts I specify with the athlete’s individual details TP’s into boxes like a player piano....

Note: This is all PC typing, no AC typing :-) & it is not sped up! My A.I. assistant coach can type (& think through workout details for an individual athlete) much faster than the 'H.I.' (human level intelligence) head coach 😀)

Even this simple level of automation is a game changer in terms of efficiency & saving time. But, as time goes on, I’m starting to realize an additional, maybe even greater, benefit of bringing an A.I. ‘agent’ into the office to share the workload &, surprisingly enough, it falls on the emotional side of the coaching equation.

Here’s what I’ve discovered: Directing communication through a machine has another significant advantages in that...

Simply, no matter what input you give it, a machine will only respond with objective, non-judgemental output &, in this day and age, there is something very appealing about that.

In the previous piece on coding, I showed a pic of my first computer – a gift on my 10th birthday, the mighty VZ300. One of the first programs that I typed into my beloved VZ300 was called Eliza – a BASIC adaptation of a famous computer program from the created in the M.I.T. artificial intelligence lab in the 1960’s that tries to mimic a Rogerian psychotherapist. A very, very early & simple application of Artificial Intelligence. Now, I’m no psychotherapist, but my hunch is that Eliza wasn’t especially good at her job. Her approach was a bit of a one trick pony – she would basically reflect what you said back to you in the form of a question..."

😊

But, the funny thing was, though clearly dumb as a post, and clearly a machine, she was very easy to ‘talk to’.

Looking back on it, I think I understand the reason for that:

A machine takes everything we say at face value & responds similarly.

Take your car’s navigation for instance – have you ever missed a turn that causes your navigation to go into “recalculating” mode? You’ll hear Gertie Garmin come on and say “recalculating”. Her tone doesn’t change if you miss 100 turns. No escalation of ‘pissed-offedness’ etc. Just, in a very stoic manner – OK, recalculating. How would the same scenario play out with a human navigator, maybe of the significant other variety? 😊 You miss a turn, forgivable mistake. You miss a second and you hear the map getting shuffled irritatingly. You miss a third and whether verbalized or not, you know that “I can’t believe you did it again, you Jackass” is in the air  And there is something to this unquestionable objectivity.

Another e.g. – Have you ever received the dreaded “Insufficient Funds” message from an ATM? Not the best feeling admittedly, but compare it to the human alternative – you stand in line with your withdrawal slip for $20, walk up to the teller and she says to you “I’m sorry, Sir, it doesn’t look like you have enough money in your account to cover this $20 withdrawal” It carries a whole different emotional context to it, wouldn’t you say? More embarrassment. Maybe even a little more anger or desire to argue “No, that can’t be right…” Truth is, for all we complain about the lack of ‘human-ness” in the machine agents of today, there can be something quite appealing in pure, objective information transfer without emotional judgement or undertone. And I think that is what I discovered many years ago with my machine friend, Eliza.

So, how does this relate to coaching?

Well, I would argue that in coaching the emotional undertones in communication are especially strong. Athletes on the whole, don’t want to ‘disappoint’ their coach and may be especially sensitive to any communication perceived as critical. Sometimes to the point of not taking the communication onboard, but rather, in a knee jerk reaction, arguing against or dismissing it. Similarly, believe it or not, giving critical communication is not the most fun thing to do for a coach either. Giving the same critical information over and over (“you took a wrong turn again – recalculating :-)” can be quite wearing.

To this end, with a very simple application of A.I. you can create a basic proxy ‘domain expert’ system that offers frequent, simple, objective feedback to the athlete with no undertones or agitation.

In my team, we call him “Mini Al” and he currently operates on a couple of levels..

a) ’Morning check-in’ feedback

When an athlete completes their ‘check in form’ each morning – logging their sleep, soreness, mood, HRV etc (along with any more personal notes about how their current life status might be impacting the training), they receive an immediate response….

rMSSD on the low side of normal today. Good day for a nice dose of aerobic work but body probably not going to get the most from intensity. Consider scaling today’s main set back a little (to the bottom of the zone) or (preferably) switching it out with an easy aerobic day.

A response that will give them advice on whether they should alter the planned training for that day. This response is algorithmically defined by a machine by looking at how the metrics above compare to the athlete’s ‘normal’. For example, if HRV falls more than a given range from the mean, the machine may advise the athlete to omit the higher intensity portion of today’s training in favor of an easier session of aerobic base work. Additionally, I will receive an email from my machine assistant coach letting me know that the athlete’s HRV is low today. If the HRV has been low for a number of days, I will also receive an email letting me know that so I can intervene and change the programming if needed – moving a recovery week up in the rotation etc.

b) End of block feedback.

At the end of the training block (72hrs before the end of the block), my head will pop up on the athlete’s ‘block report’ with some summary thoughts on how the block went….

Alan, some quick thoughts on the last block… We lost a bit of fitness this block (CTL Ramp = -5) Looks like volume might have been a little lower than planned. Not a bad thing to ease off periodically, but let’s chat through reasons for that Hours were a little low this block (48hrs of a planned 55) Let me know if we’re pushing the limits of the schedule. I would much rather dial the hours back a bit for a period of time to something that keeps you not stressed, healthy and maintains fitness & is something we know you can hit long term than to risk unplanned interruption due to illness, injury or burnout from an over-aggressive plan. Performance numbers were a little lower than planned this block due to the decreased load (Bike E.F: 1.4 vs a planned 1.5, Run E.F.: 1.3 vs a planned 1.4) but they’re still lining up with the model On a very positive note, health and adaptation to load looked good this block! No major injury, minimal niggles, no illness and HRV in the green zone most days (avg rMSSD 61 compared to your mean of 56, with a CV of 5%). Please hit me back with any additional thoughts or qu’s from your end. Let’s keep it rolling! AC

Again, the machine is helping me out dramatically, by sifting through the athlete’s (quantitative) data for the training block, comparing it against normal numbers for that athlete and returning (qualitative) insights that may be relevant to myself & the athlete

In both of these applications, I see a big advantage to having a machine start this conversation & to follow up as often as needed. This is not to say that it eliminates the role of the human coach in any way. Rather, in my view…